CUSTOMER ADVISORY

Dear Customer,

Please find excerpts from a number of advisories issued to the industry by CN yesterday regarding the service impact resulting from the fires burning in the Jasper, AB region.

“The wildfire situation in Jasper is dynamic and fluid. As conditions worsened yesterday afternoon, CN safely suspended rail operations in coordination with the Unified Command Centre. CN is coordinating with the Unified Command Centre and remains engaged with all parties responding to this incident. Once we are permitted access, we will have to assess damage before we can estimate what is required and timeline to restore operations in the impacted area.”

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“With the dynamic wildfire situation in Jasper, Alberta and the resulting uncertainty on how long it will take to restore operations through Jasper, CN will proactively take the following steps for traffic moving through this corridor to safely protect and secure your goods, and to minimize the impact of this temporary suspension of service.

Effective as of 12:01 p.m. MT, Thursday, July 25th, 2024, CN will embargo:
 

All Foreign traffic from BC inbound interchanges destined to all provinces except BC.

All BC inbound traffic. Permits will be available for BC origin to BC destinations.
All BC outbound traffic excluding key local BC customers. Permits will be available for local traffic.”

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“Further to the various updates we have been providing regarding the wildfires around the Jasper, AB region, we would like to provide a further update and plan to our Shipping Line customers as we work through this situation: 
 

• Any capacity that has already been provided to various ports to Western Canada from all CN inland terminals, and customers have reservations secured, will be honored (both export loads & empties). At this point, any unbooked capacity will be removed.

• We request customers who have reservations secured to in gate containers (export loads & empties) to Malport & Brampton Intermodal currently to deliver those containers with the same reservation to CN-MISC. Once the line reopens and traffic is able to move, CN will dray these containers back to the respective terminal for departure.

• Our customer experience team is monitoring all export loaded traffic moving on line and will keep customers updated should there be traffic that is in jeopardy of missing vessels.

• Customers who would like to pick up export loaded traffic already in gated at a CN ramp, will be allowed to do so, provided the containers are operationally available. Customers will be required to provide our customer experience team a list of containers 24 hours in advance. Once the containers have been made available, customers will be notified accordingly.

 Please be advised, the above only pertains to ports in Western Canada; CN’s services to the Ports of Montreal, Halifax, St John, Mobile and New Orleans are operating under normal conditions.”

This situation remains very fluid. We will continue to update you as new information is made available.

Customers can expect delays in the movement of all cargo currently moving within the CN network.

At current, CPKC is advising that their “network is not directly impacted and that trains in the region are operating normally”.

Please note that we are working to assess the exposure on a per file basis and are reviewing alternative booking / transport options where they are available.

Please reach out to your Hensall Global representative should you have any questions / concerns.

Sincerely,

HENSALL GLOBAL LOGISTICS